| Initiatives | Goal | Means of Achieving | Outcome | Methods of Assessment | Results | Result Use |
| Learning | Obtain accurate health history information of the student population we serve. | Will work with IT and PnC software support personnel to build online health history questionnaires to be required as part of the process for scheduling an online appointment. | Help students recognize the importance of knowing and being able to provide an accurate health history. | Date will be provided that capability is utilized in PnC. | The transition to 100% online appointment scheduling in conjunction with collection of medical history information and various demographic data continue to be delayed due limited IT support secondary to more pressing university COVID-19 initiatives. The SHC intends to continue pursuit of these goals until fully implemented. | N/A |
| Diversity | SHC would like to start collecting benchmark data on service utilization. | Banner-downloaded demographic data will be increased. When software capability becomes available additional health history data will be directly requested from patients as part of scheduling appointments online. | Enter Student Learning Outcome | PnC and Banner data will be consulted to identify various groups of underrepresented students. | The transition to 100% online appointment scheduling in conjunction with collection of medical history information and various demographic data continue to be delayed due limited IT support secondary to more pressing university COVID-19 initiatives. The SHC intends to continue pursuit of these goals until fully implemented. | N/A |
| Select Objective | SHC will transition from scheduling appointments by telephone/walk-in to a primarily an online appointment driven system. Previous attempts were placed on hold due to COVID-19. | OpenCommunicator, a PnC module which allows students to make appointments online will be used. | Students will learn to prioritize their healthcare by being able to recall and provide their health history at the time they schedule online medical appointments. | The number of appointments scheduled, attended, and missed, as well as the number of walk-in appointments, will be tracked. Will compare number of online appointments scheduled vs walk-in and scheduled by phone. | The transition to 100% online appointment scheduling in conjunction with collection of medical history information and various demographic data continue to be delayed due limited IT support secondary to more pressing university COVID-19 initiatives. The SHC intends to continue pursuit of these goals until fully implemented. | N/A |