Housing and Residential Life

InitiativesGoalMeans of AchievingOutcomeMethods of AssessmentResultsResult Use
DiversityHousing and Residence Life staff will collaborate with campus partners and student leaders to reinforce our commitment to inclusivity and diversity by examining and updating the art and artifacts in campus housing facilities.Create a working group comprised of staff and students to work on art and artifacts initiatives. Conduct an audit of current art and artifacts in housing facilities. Identify opportunities to replace or update art and artifacts to reinforce our commitment to inclusivity and diversity. Develop a proposal of projects and recommendations to be incorporated in future planning and budgeting Working group members will learn about environmental theories of development and how physical spaces may be used to reinforce or influence educational outcomes. Residential student leaders and staff will learn about the influence of symbols as important markers of culture. Develop and present training and education related to physical environments and symbols to working group members and student leaders (RHA, RA’s, SRA’s, Peer Mentors) Conduct a qualitative assessment of working group and student leaders understanding and perceptions of art and artifacts related to inclusivity and diversity. Prepare and submit a proposal and recommendations for improvements. January 2021: The intent had been to work with the RHA President on this initiative and work to recruit some student participation as an RHA activity / committee. The RHA President struggled to be engaged, with academics and on-line classes during the fall. She ended up resigning and is not planning to return to WSU for the spring. I will have to regroup on this initiative and see what progress we can make this spring.We were not able to make as much progress on this goal as we would have liked. COVID-19 restrictions and challenges with getting students to engage virtually in these discussions really derailed progress. The Director was able to begin discussions with campus partners, drawing from the diversity statement working group as well as the diversity reading/committee group. Preliminary locations for possible enhancement with art or icons have been identified in each Village. Themes on diversity, as well as LLCs, and LLGG model have been identified. The Director will continue with formalizing the working group over the summer to develop a proposal with recommendations on images or other content. We will use the proposal to present to a student advisory group and gather input prior to finalizing any selections. I would like to continue work on this goal into 2021-22.
LearningHousing & Residence Life will implement new housing software that will expand our ability to provide improved self-service functionality, be more user-friendly, and will more readily support both virtual and in-person services. Housing & Residence Life leadership will work with the contracted vendor and appropriate campus partners to implement the new system prior to opening for fall 2021.Students will learn how to access self-service functions to complete and update routine Housing related tasks such as submit their application, choose a room, request a roommate and access their license agreement, and review their housing information in a concise and user-friendly format that supports virtual and in-person services. Staff will learn how to use the software enhance their ability to work remotely and deliver services to students virtually. 100% of students who re-contract to live on campus for 2021 - 2022 will apply through the new system. 50% of returning students will participate in room self-selection as opposed to being assigned by housing. 100% of new students will be assigned through the new system and will be able to access their room assignment and other housing information on-line. Staff will identify, develop and document processes and services that can be provided and/or adapted through the software for virtual delivery. January 2021: We stated implementation with a representative from Symplicity. The implementation team has representatives from Student Accounts, Housing and IT. We are building the application / contract processes and loading the building and rooms into the system. Our plan is to be able to accept Fall 2021 applications in the new interface by later this month. (January 2021.)Formal implementation began in January 2021. Unexpected delays with student data import from Banner, as well as with student accounts payment gateway integration with Touchnet, pushed our completion date back. We were able to conduct spring re-contracting with the new system and new student applicants are using the new software system for 2021-22 housing applications. We are still working through the integration with Touchnet and Student Accounts as well as fully automating the student data import through the summer with the goal of being fully operational by fall 2021. the Housing contract has been completely revised and approved by General Counsel and is attached to the new application process. We also created and published an updated Housing & Residence Life Community Guide which more clearly outlines policies, procedures, important deadlines and dates for residents and other constituents. The Community Guide will also factor into the Student Conduct software. We are receiving very positive feedback from students about ease of use of the system and the self-service features available. So far, 211 students have used self-service to choose and assign themselves to a room for fall 2021. Students have also used the "find a roommate" feature to form 86 roommate groups.. and counting.
LearningDevelop and implement a student learning and student development based process for managing student conduct for WSU Housing that is fully incorporated with the office of the Director of Student Conduct. [Carried forward from 2019 - 2020 because progress on this goal was interrupted by delays in completing the contract with Symplicity / Advocate and then by COVID-19 in the spring semester.]Conduct process review with Housing & Residence Life staff and campus partners (Director of Student Conduct, UPD, Counseling, the Women’s Center, and others as appropriate to revise and document a student conduct process for Housing & Residence Life that is functionally integrated with the process under the Director of Student ConductHousing and Residence Life staff who serve as conduct officers will demonstrate an understanding of due process requirements, applicable federal regulations, and student conduct best practice. Students will have the opportunity to practice self-reflection and to explore the impact and consequences of their behaviors and decision-making on themselves and others as a result of their participation in the conduct process.Completed process integration and supporting documentation with the office of the Director of Student Conduct. A post-hearing feedback survey will be administered to students who were involved in the student conduct process to assess their understanding of due process, behavioral choices and impact of their behavioral decision-making on themselves and others.January 2021: We are still waiting to implement the Conduct software. Data migration and validation of the DOS move over to the new instance is still in process. Housing and AA/EO will complete set up and implementation when the issues with the DOS migration have been resolved. We were hoping to use the database capabilities of the software to assist with administering the follow-up. Implementation underway as of June 2021. Housing is working with DOS to enter Housing Agreement & Housing policy violations into the new system. By the time implementation got underway with DOS, Housing was in the process of implementing Housing software. We made the decision to focus on getting the housing software implemented for spring 2021 re-contracting and 2021-22 academic year housing applications. The Director, Housing & Residence Life is coordinating with the Director of Student Conduct to complete Housing violation entry and housing integration into the conduct system over the summer (2021) with the expectation that the system will be operational for the 2021-2022 academic year.
LearningHousing and Residence Life professional staff will work with student RHA leaders, Resident Assistants and Peer Mentors to implement our Live, Learn, Grow, Graduate programming model in the context of virtual engagement, no / low contact events and social distancing. Resident Assistants and student leaders will demonstrate competent use of various technologies available for them to support virtual and/or low contact programming. Staff will build on experiences from spring 2019 and develop ways to deliver services and complete work processes through virtual or low/no contact processes. Student leaders and staff will effectively use collaboration for delivering programming and engagement activities virtually.Housing and Residence Life staff and student leaders will learn how to use available technologies to support virtual programming and engagementSupervisors will meet regularly with Resident Assistants. Peer Mentors and RHA student leaders to discuss progress on their programming and provide additional training as required in order for the student leaders to meet programming expectations. Student participation and engagement will be recorded and compared to traditional delivery methods. All residents will be surveyed in a similar manner as fall 2019 to assess satisfaction and impact of virtual programming. Results will be used to refine programming requirements and training.January 2020. Moving training and student engagement to a virtual format has been a challenge. We have successfully held three virtual open forums for our RHA Senator. The Disability Services Center Senator has joined in these instances. We are getting feedback about "screen fatigue" and participation levels aren't as high as we would like. This is being revisited during spring training and we are making some adjustments to training and requirements. Housing & Residence life completed 168 primarily virtual events during 2020-21. Approximately 1161 students living on campus participated in these events held at both Wildcat and University Villages. Resident Assistants applied their training in the use of technologies like zoom, google meet, on-line games, as well as on-line social forums to engage residents and conduct a total of 1137 1-1 intentional interactions. Area Coordinators met bi-weekly with Resident Assistants, Peer Mentors and Senior Resident Assistants to review progress on programs, intentional interactions logs, and follow up with residents in quarantine or isolation (COVID-19). Our RHA Senator held 5 (6?)virtual town halls that were also attended by the Director, Associate Director and other members of the leadership team. Unfortunately, our RHA President struggled with anxiety and the isolation related to COVID-19 and their engagement was inconsistent.