| Access | Improve new and/or returning students' preparedness for their upcoming semester through self-selected topics for a "Smart Start" appointment. | Nontraditional students will self-select topics from the Smart Start appointment list and will have an appointment with either a Peer Mentor or Advisor to go over these topics and to answer any questions before the semester begins. | Nontraditional students will learn to utilize campus resources and navigate systems at WSU to help facilitate their path to success. | Student will be sent an evaluation after their appointment to assess their knowledge acquired during the appointment and to report their level of preparedness. | We had 24 students participate in the Smart Start appointments. The survey results are as follows:
50% of participants were freshman
16.7% of participants were sophomore
8.3% of participants were juniors
16.7% of participants were Seniors
(8.3% of participants were transfer students)
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62.5% of participants have not met with their academic advisor before seeking Smart Start
37.5% of participants have met with their academic advisor before seeking Smart Start
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41.7% of participants have not attended the WSU orientation
58.3% of participants have attended the WSU orientation
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17.4% of students were taking classes at Davis Campus
78.3% of students were taking classes at Ogden Campus
43.5% of students were taking online classes
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33.3% of students have not yet declared a major
The remaining had declared a major in a wide array of colleges at WSU
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The students attending Smart Start did so for a variety of reasons, but the majority of students wanted to:
explore payment plans (37.5%)
Find financial support (58.3%)
Take mock test (33.3%)
Learn how to use Canvas (29.2%)
Register for classes (29.2%)
Explore Cattracks, major, or leadership opportunities (25% each)
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The survey did allow us to understand the demographics of the students who seek our services better and what services they are seeking. This will allow us to enhance our staff training to better provide the services students most seek. We also were able to learn where students are getting information from, be that seeking an academic advisor or student orientation. This information allows us to know what information the student may be missing, how to best direct them, and inform them.
The survey did not give us information about the student experience or quality of service. In the future, we wish to implement questions about student satisfaction so we can better improve the services we provide, be that in areas of empathy, referrals, or other techniques. We want to ensure students leave the center with the information they came for and feel satisfied with the services we provided.
| We will need to add something about meeting with their academic advisor prior to the Smart Start appointment to address all those who haven't done this prior. The program was intended for Freshmen, however, this is not the only group of students we met with so there may need to be some other options to meet those students' needs. |
| Diversity | Provide a safe environment for training Nontrad staff to discuss identities of others, being an ally and biases. | Provide Diversity 101, Level 1 and Level 2, diversity training to all Nontrad staff through articles, videos, and in-person discussions. | Nontrad Staff will have an understanding of the importance of respecting the identities of others, being an ally as a student employee and understanding implicit and explicit bias, as well as their own bias. | Staff will have the opportunity to provide reflection and complete an evaluation to assess their learning and understanding. | In the fall semester, we hosted Andrea Hernandez to conduct a sensitivity/diversity 101 to begin our staff's education on social justice. We also hosted a QPR training, focusing on students who may face mental illness. The remainder of training in the fall was rescheduled for spring, with other training we wished to provide. Because of COVID-19, we were unable to conduct the training in the spring as we had to adjust our priorities in offering our services online for the students we serve. | Enter Use of Result |