| Initiatives | Goal | Means of Achieving | Outcome | Methods of Assessment | Results | Result Use |
| Diversity | Develop and implement a process for managing Emotional Support Animal (ESA) requests by Fall 2020. | Housing & Residence Life will work collaboratively with Disability Services and Student Affairs Maintenance to develop and implement process for accommodating and managing Emotional Support Animal (ESA) requests. | An emotional support animal (ESA) management process will be documented and in place for Fall 2020.
Students and staff will learn what an emotional support animal is under federal guidelines, the process for requesting and receiving an emotional support animal accommodation, and expectations that accompany having an emotional support animal in campus housing. | Administrative process is developed collaboratively and clear communication and partner responsibilities are documented and in place by the start of fall 2020 semester.
All approved emotional support animals requested in housing will be accomplished and documented through the approved collaborative process with Disability Services and Housing and Residence Life. | Housing & Residence Life leadership team members have met several times with the Director of Student Disabilities Support Services and staff as well as Student Affairs Maintenance (Jim Maughn) to discuss the process for accepting and managing ESA requests.
The Associate Director of Housing & Residence Life (Angie) has worked out approval steps and process with Disability Services to coordinate communication and approval of ESA requests for housing. Disability Services has agreed to send us written notice (email etc.) when they support the ESA request for a student living on campus and that the student has satisfied the federal standard.
Angie has developed a process and documentation for meeting with the student who has ESA approval.
Angie has developed a process to have ESA identification cards created for residents with ESA's and included emergency notification info etc. | ESA request and approval process was developed in cooperation with Disability Services. The new process was implemented. Resident Assitants received training on the new process as well as training on the legal aspects of ESAs, how ESA's differ from "pets" under current policy and were updated on expectations related to ESA's in housing areas. |
| Learning | Develop and implement a student learning and student development based process for managing student conduct for WSU Housing that is fully incorporated with the campus/Dean of Students conduct process. | Conduct process review with Housing & Residence Life staff and campus partners (Dean of Students, UPD, Counseling) and others as appropriate to revise and document a student conduct process for Housing & Residence Life and ensure that is functionally integrated with the process under the Dean of Students and incorporates student learning and student development concepts. | Housing and Residence Life staff who serve as conduct officers will demonstrate an understanding of the student development theories incorporated and will demonstrate an understanding of due process and best practice.
Students will have the opportunity to practice self-reflection and to explore the impact and consequences of their behaviors and decision-making on themselves and others as a result of their participation in the conduct process. | Completed process integration with campus Dean of Students conduct process. Documentation of the Housing & Residence Life process demonstrating connection with the campus /Dean of Students process.
Post-hearing feedback survey will be administered to students who were involved in the student conduct process to assess their understanding of due process, behavioral choices and impact of their behavioral decision-making on themselves and others. | The Director of Housing & Residence Life is continuing to work with campus partners in the Dean of Students office, Women's Center, Equal Employment Opportunity to implement Simplicity Advocate as the software platform to manage student conduct. The contract with Simplicity and negotiations about how best to pay for consolidate our four office uses under one agreement have been on-going. The plan is to proceed with consolidation under the Women's Center agreement.
Assistant Director of Residence Life, Unique Harston, is scheduled to attend a national conference on student conduct in order to gain broader exposure to best practices and student conduct models. We expect to be able to apply some of that knowledge to our processes as we implement the new system.
The Director of Housing & Residence Life is working on a brief follow up Qualtrics survey to be administered to students who have been involved in the student conduct process to assess outcomes goals about self-reflection etc. | The contract issue with Symplicity was resolved and the contract completed early spring 2020. COVID-19 interrupted data migration and implementation. The Director of Housing & Residence Life intents to resume implementation (if possible) during the summer of 2020. The student survey portion was interrupted by the delay in implementing the software. This aspect will be planned forward to the 2020 - 2021 academic year. . |
| Other | Develop departmental mission and values statements encompassing Live, Learn, Grow, Graduate ideals. Apply the new mission and values statements to departmental operations, marketing, staff training, residential experience, and program development. | Staff training and marketing & communication materials will be revised to include statements and expectations aligned with departmental values and live, learn, grow, graduate ideals. | Resident Assistants will be able to explain and give examples of live, learn. grow, graduate ideals and activities they carry out as part of their duties.
Residents will recognize live, learn, grow, graduate visuals and be able to describe and provide examples of live, learn. grow, graduate activities in their residential community. | Documentation of change or revision of training materials to include live, learn. grow, graduate ideals.
Documentation of changes or revision to marketing and communication materials to include live, learn, grow, graduate ideals, .
Qualtrics "knowledge-check" of RA's to assess their understanding of live, learn, grow, graduate concepts and their application to the RA role.
Random sample survey of residents at the end of the year to assess their degree of recognition and awareness of live, learn, grow, graduate events and services as part of their housing experience. | Questions about awareness of Live, Learn, Grow, Graduate were included on the EBI/Skyfactor survey in order to baseline general awareness of these terms and concepts are part of residential curriculum.
Live, Learn, Grow, Graduate concepts and definitions as they apply to programming was reinforced at spring RA training. RA's were asked to give examples of job functions or programming ideas that matched with the categories of LLGG.
Marketing Coordinator has been testing visual concepts/icon of LLGG with students and staff to help us select icons that best visually connect with students and that can be readily adapted for marketing purposes. | LLGG icons will be used to identify LLGG programs and signage will be developed and posted in housing areas that define LLGG concepts and skills. LLGG concepts have been refined for RA training and exercises added to help RA's learn to identify and plan programs to the corresponding LLGG concept or skill. |
| Learning | Resident Assistants will be able to connect live, learn, grow, graduate principles to RA position requirements and identify how they may apply to future career skills. | Housing & Residence Life professional staff will work with campus and student affairs partners to conduct in-service training opportunities for resident assistants focusing on resume writing and connecting RA training and experiences to future career goals and resume or portfolio development. | Resident Assistants will be able to present their experience and training as a resident assistant in terms of professional skills set. | 100% of Resident Assistants will prepare a professional quality resume that includes skill learned through their RA work experience. 90% of Resident Assistants will complete a practice interview with professional staff within the department or division of student affairs during which they can practice and get feedback on articulating their RA experience in terms of professional skills. | Assistant Director, Unique Harston, has been working with staff from Career Development to arrange a special session on resume writing for the Resident Assistants, and how they can highlight their RA experience on their resume. We will set this us as an RA in-service training. Career Development staff have also offered to assist by conducting practice interviews with the RA's.
Professional staff have also committed to being available to assist RA's with practice interviews and resume review.
| COVID-19 interrupted progress on resumes and mock interviews during the spring semester. 100% of resident assistants completed resumes. 70% completed at least one mock interview. |