| Initiatives | Goal | Means of Achieving | Outcome | Methods of Assessment | Results | Result Use |
| Learning | Students will utilize SHC services at an increased rate. | SHC will shift to appointment-based service delivery by rolling out OpenCommunicator, a PnC module which allows students to make appointments online. Advertising for this shift will highlight services available and more predictable timing. Additional promotional items will also be distributed more readily. | Students will be aware of healthcare services available at SHC | The number of unique students served and the number of visits at SHC during AY 2018-19 will exceed those of 2017-18. | Midyear: The transition to an appointment-driven system has been postponed due to technological delays. Decreases were evidenced in both the number of unique students served (-11%) and the total number of visits (-16%) between Fall 2017 and Fall 2018. We anticipate that rollout of the new system, and associated advertising, will improve these numbers. Final: The transition to an appointment-driven system was further delayed. The trend of decreases in both the number of unique students served (-22%) and the total number of visits (-25%) continued between Spring 2018 and Spring 2019. Comparing AY 17-18 to AY 18-19, the cumulative decrease in number of unique students served was 18% and the cumulative decrease in the number of visits was 17%. | We will prioritize the implementation of appointment technology as soon as possible, with soft rollout sometime during Summer 2019 and full implementation during Fall 2019. We will collaborate with Student Affairs Marketing and/or the Ogden Peak student marketing group to assist us with strategies to advertise heavily, targeting new students and their parents as well as residents. |
| Other | SHC will engage in Program Review process. | SHC staff will complete self-study and participate in site visit. We will engage collaboratively in feedback review and implementation plan. | N/A | Completed implementation plan will serve as a guide for strategic plan development. | Midyear: Program Review site visit was completed November 15-16, 2018. Report has been received and recommendations are being reviewed. Final: Action Plan has been developed, feedback was invited from staff, and the result was shared with VPSA, DoS, and Assessment Coordinator. Components are being gradually implemented. | Continue to implement components of the Action Plan over the coming several years. |
| Other | SHC will expand data-gathering on patient demographics and medical histories. | Banner-downloaded demographic data will be increased. Additional medical history data will be directly requested from patients during appointment scheduling/check-in. | N/A | Data on student majors/colleges, race/ethnicity, international status, and other information will be available to SHC. | Midyear: Necessary technological upgrades are nearly completed. Anticipate rollout of enhanced data-gathering by mid-Spring, 2019. Final: Due to technological delays, rollout has been postponed to mid-summer, 2019. | Rollout of appointment technology must be prioritized. |
| Diversity | International students will know their vaccination status and be current on MMR, Varicella, and Tetanus. | Providers will inquire about vaccination status with international patients. Information will be provided via website and handout. | International students will recognize the importance of vaccinations for disease prevention. They will gather information about their status and opt to get recommended vaccinations as needed. | ACHA-NCHA data from Spring 2019 administration will show an increase in the number of international students endorsing vaccinations. | Midyear: Vaccination handout is being developed by SW Coordinator and intern. When completed, this handout will be reflected in website content and will supplement informal provider discussions with international students. ACHA-NCHA is on deck for spring 2019 administration. Final: In lieu of a handout, the CDC Adult Vaccine Quiz was linked to the SHC website. Informal provider discussions with international students continued when appropriate. Spring 2019 ACHA-NCHA data reflected important improvements in overall WSU vaccine rates for both MMR and Varicella. Between 2017-2019, MMR vaccine rates increased from 78.5% to 85%, achieving Healthy Campus 2020 goals for the first time at WSU. Varicella vaccine rates increased from 62.7% to 69.3%, further surpassing Healthy Campus 2020 goals. Data are unavailable for Tetanus vaccine rates, as are data for sub-populations such as international students. | SHC will continue to encourage appropriate vaccinations for all students, international and domestic. Developments such as a Faculty Senate ASSA committee addressing potential vaccination requirements for WSU and a new health insurance requirement for international students should increase momentum for such initiatives. |