| Initiatives | Goal | Means of Achieving | Outcome | Methods of Assessment | Results | Result Use |
| Learning | Clients on maintenance medications will receive effective and efficient care. | Medication Management Group co-facilitated by mental health therapist and PMHNP. | Clients being maintained on medication with group as their primary treatment modality will experience symptom stability or reduction. This monthly group contact will prove sufficient for their needs. | Symptom stability will be measured with the Clinical Global Impressions (CGI) assessment at every group meeting. Number of individual counseling, med check, and crisis intervention sessions attended by group members will determine sufficiency of group modality.
| Midyear: Group content outline and select list of appropriate student referrals has been prepared, with plans to initiate group in spring semester. Final: Group began mid-spring with five members. CGI scores reflected symptom stability or improvement, high efficacy (as indicated by positive treatment effects and negligible side effects), and satisfactory global assessments of functioning for each member across the course of the group. Only one group member attended one previously-scheduled individual counseling session subsequent to the onset of group treatment. No individual med checks or crisis sessions were sought. | Group medication management appears to be a satisfactory and efficient means of maintaining stable students on psychiatric medications while utilizing minimal clinical time. We will continue to grow this program. |
| Diversity | Students with various religious/spiritual identities will receive culturally sensitive care at CPSC. | Through educational opportunities including readings, speakers, cultural sharing experiences, and outreach, CPSC clinical staff will increase our knowledge, receptivity, and sensitivity to clients of diverse religious/spiritual backgrounds. | N/A | As measured by an additional item to be added to the Client Feedback Questionnaire (CFQ), 80% or more students will agree or strongly agree that their counselor responded sensitively to their religious/spiritual identity. | Midyear: Completed staff viewing and discussion of Great Courses: Comparative Religions lecture. Extended invitations for leaders of four campus religious organizations to consult with CPSC staff. Welcomed one respondent representing the Catholic Association for Social Action. Two additional staff discussions are sheduled during Spring 2019. One item more specifically addressing client satisfaction with counselors' sensitivity to religious/spiritual issues has been added to CFQ, currently in data collection phase. Final: Two additional staff meetings were reserved for discussion related to religious diversity. Our February discussion centered around religious/spiritual issues in therapy and our March discussion involved personal culture sharing by CPSC staff. Anecdotal reports following both meetings reflected their impact on both staff connection and therapeutic understanding. A new item was added to the Client Feedback Questionnaire (CFQ), our biennial satisfaction survey: "My counselor responds sensitively to my spiritual/religious beliefs, values, and identity." 2019 results showed that of the students who found this item applicable to them, 92% strongly agreed and 2% agreed, with 5% indicating that they neither agreed nor disagreed. | CPSC staff will strive to continue broadening and deepening our understanding of clients' and our own religious/spiritual identities, beliefs, and values toward improving our sensitivity with clients. |
| Other | Davis campus students will have sufficient accessibility to CPSC services. | Data collection and tracking re: wait times and scheduling feasibility for additional Davis clinical hours. | N/A | Titanium data and scheduling feasibility study. | Midyear: Evaluated past 4 completed semesters of service at Davis. Available hours ranged from 48-61; number of attended appts ranged from 25-46. Overall CPSC intake wait times ranged from 10.6-14.5 days. While more available Davis hours yields more scheduled and attended Davis sessions, the overall CPSC intake wait time did not decrease as a result. In fact, it increased. Further data will be included in the analysis following Spring 2019 semester.
Final: Evaluated past 5 completed semesters of service at Davis. Available hours ranged from 48-67; number of attended appts ranged from 25-46. Despite small increases in available clinical hours at Davis, the overall CPSC intake wait time continued to increase to 15.44 days during Spring 2019. | Increasing available clinical hours at Davis does not decrease overall intake wait times at CPSC. Given our ongoing struggles to provide sufficient office coverage and crisis coverage at the Ogden office, it does not seem reasonable or efficient to assign more clinical hours to Davis at this time. We will reconsider this option if/when additional staffing is obtained. |
| Learning | Students will benefit from an academic course addressing mental health awareness and advocacy. | Development and pilot offering of academic course. | Students who complete the course will: 1. Have a basic understanding of depression and anxiety, 2. Be able to respond with empathy to a peer in crisis, 3. Implement effective peer referrals, and 4. Be certified QPR Gatekeepers. | Course assignments, as well as departmental and instructor-specific course evals, will target each identified learning outcome. | Midyear: PSY 2810 (Mental Health Awareness and Advocacy) is scheduled for Spring 2019. Course content and syllabus are prepared, and significant marketing and publicity has occurred. The first half-block course launched with 7 students enrolled. Final: During AY 18-19, a total of 26 students completed PSY 2810. The average grade was 91.4%, indicating that most students achieved most outcomes related to content knowledge and skill development. Notable increases in pre/post self-report ratings of competencies include the following: 37.5% increase in "ability to recognize a peer in distress," 62.5% increase in "initiating a conversation with a peer in distress," 50% increase in "knowing what to do with a peer in crisis," 31.3% increase in "knowing where to refer peers," and 62.5% increase in "competence in helping myself." Requests for a full-semester-length course offered earlier in the day were also received. | PSY 2810 is an effective and innovative means of imparting mental health knowledge and related helping skills to a large number of students. This course will continue to be offered, with a full-semester-length course in Fall 2019. Students who have completed PSY 2810 as a prerequisite will also have the opportunity to register for a peer support group facilitation course to be offered in Fall 2019, with peer support groups to begin mid-semester. |