| Department | Initiatives | Goal | Means of Achieving | Outcome | Methods of Assessment | Results | Result Use |
| Union Operations | Diversity | Increase diversity within all Union Department Staff | Recruit Through
1. KWCR Spanish Radio
2. Multicultural, International, Disabilities, FYE
3. Diversity focused senators
4. Housing, Grant Programs | More Staff awareness. Diverse student for hire
Staff will interact appropriately with diverse campus population | Analyze new Hires | We are able to hire moved diverse students staff | Continue to look at ways to recruit staff - both students and contracts |
| Union Operations | Other | Enhance the "Welcoming" atmosphere of the Recreation Center so that All will feel welcome | 1. Train Staff to avoid the impression of "cliques"
2. Hire a more diverse student staff
| Staff will become more aware of the subtle non-verbal impressions they give to potential customers. Staff will interact appropriately with our diverse clientele. | 1. Use Secret Shoppers
2. Customer surveys. | Student's were trained in customer service and made aware of perceptions - new furniture, layouts, created to help with "cliques" in areas. Still looking for full-time supervisor for WCL | Enter Use of Result |
| Union Operations | Other | Enter a goal | Enter means of achieving goal | Enter Student Learning Outcome | Enter Methods of Assessment | Enter Results | Enter Use of Result |
| Union Operations | Other | Implementing/quality professionalism, and customer service | Training On: Answering phone, cell phones in meetings
Customer skills: Voice tone, eye contact, & body language
Huddle meeting - Sodexo model
The Student Affairs Maintenance team will attend the Human Resources
training on Friday October 23rd to enhance their awareness and improve
their skills in customer service. | Student employees will gain interpersonal communication skills will learn how to answer incoming calls know what and what not to say, learn not to use cell phones in meetings for personal uses, learn to have better appearance standards, have a group meeting before starting the day.
| Observation, supervisor evaluations | Student's were trained on customer service skills | Looking for surveys or comment cards to see how we are doing |
| Union Operations | Other | Reduce energy usage in the Shepherd Union | Energy Reduction
1. Replace Elevator this will likely take 6-8 months to complete
2. Heat ex-changers, recently installed two new energy efficient electric water heaters at the Union.
2. Sustainability touch screens in sustainability center
3. Currently working with FM on a lighting upgrade for all light fixtures in the Union.
4. The lighting audit is newly completed and we will begin changing out bulbs, fixtures and components in the next 4 weeks. | 1. Safer environment for WSU community
2. Cost savings on equipment repairs
3. More staff awareness of sustainable practices | Customer Satisfaction
lighting / how many changed out | We are 20 to 25% complete with the lighting upgrade in the Union. | As the new light fixtures become available we will continue to work on this project which may take until Fall of this year |
| Union Operations | Other | Utilize new campus patterns to facilitate staffing needs to increase evening building usage | 1. Identify slow spots
2. Re-image the Union Recreation as an epicenter of activity
3. Create a strategic plan to capture traffic | Enter Student Learning Outcome | Compare traffic counts | Re-imaging of Wildcat Lane completed, with addition of Waldo's Corner Pocket and new furniture | It was late in the year to see if traffic increased, will compare FY 2016 to 2017 for results |
| Union Operations | Select Objective | Enter a goal | Enter means of achieving goal | Enter Student Learning Outcome | Enter Methods of Assessment | Enter Results | Enter Use of Result |