| Initiatives | Goal | Means of Achieving | Outcome | Methods of Assessment | Results | Result Use |
| Access | Shift focus of satisfaction survey to evaluate accommodations and service delivery. | Revise processes for accommodation letters to include evaluation/satisfaction data; Report out data through annual reports. | Enter Student Learning Outcome | Gather between 180 and 200 (minimum) individual surveys; show 90% to 95% satisfaction with accommodations and related procedures. | Students have submitted 210 completed surveys; over 92% of participants indicate satisfaction with accommodations received through SSD. Additional survey details to be included in Annual Report. | SSD will evaluate current survey instrument over the summer and revise if needed; otherwise, SSD will continue using this tool and supplement assessment needs through new database system once implemented. |
| Access | Complete hiring of new Davis Campus personnel. | Post/publish position [July 2013]; Review and evaluate applications and interview candidates [August 2013]; Fill position by September 2013. | Enter Student Learning Outcome | Position to be filled by September 2013. | Position Filled | Complete 6 month evaluation of new employee; Track usage of services to determine if additional hourly support needed going forward. |
| Access | Continue efforts to track and document demographic data to include race, gender, and other relevant diversity data; insure that if/when new data system is adopted, this data continues to be tracked. | Include diversity demographics in new data management model and tools. | Enter Student Learning Outcome | SSD will be able to generate a report documenting diversity demographics over a two to three year window. | Demographic data continues to be gathered and is now included in SSD tracking. | Existing data will be imported into new data management/assessment tool to continue tracking. |
| Learning | Work with Math Department, Developmental Math/Tutoring, and ADA Coordinator to clarify and possibly simplify substitution process for Quantitative Literacy. | Meet with stake holders to open discussion of math substitution (and related) issues [Complete July 2013]; Develop evaluation rubric for math accommodation/substitutions for disabled students [August 2013]; Continue meeting with stake holders to refine substitution process [Fall 2013]; Submit draft of revised process as needed for any necessary approvals [Spring 2013] | Enter Student Learning Outcome | Revision to be completed Spring 2014. | Revision in process: Rubric generated with input from SSD, Dev Math, and Math Department. | Several questions have arisen during this process which will need addressed at a variety of administrative levels. |