Student Affairs Technology

InitiativesGoalMeans of AchievingOutcomeMethods of AssessmentResultsResult Use
SupportIncrease technology and application security for staff and departments in division.Evaluate and rate each department and staff member for degrees of risk and take action to ensure that data will be secure.Student technology assistants will audit all computers in division and make recommendation and changes to the systems to ensure security compliance. During the visits, they will interact with the staff members to train them in secure computer usage.STAs will offer on-site security training for staff and will return at a later date to inquire about changes discussed. The staff members will be provided feedback based on results.Jan 10 - based on the results of internal audits performed on student affairs departments, the Director of SAT has met with Internal Audit to discuss a partnership with them to provide educational feedback for audited departments. SAT will ensure the standards IA are using will be met by departmental staff and follow up on those standards after the audit is complete. This service will be part of the STAs standard support model from here on out.We have designed a checklist and strategy for division computer systems to be configured to meet security audit expectations. Technology audits for the division will be provided by our department through the STAs to ensure all systems are correctly configured. SAT will continue to provide technology security training at the "New Student Affairs Employee Training" and also offer on-request personalized training on a per department basis.
EconomyTo create a mutually beneficial partnership between Open-Student Computer labs and select community organizations.Partner with the Ogden Nature Center, Youth Impact and Cottages for Hope along with WSU CIC department to provide out of the classroom experiences for student employees.Through these partnerships, the objective would be to increase student employee’s awareness for opportunities of service within the community. The goal is also to provide student employees with opportunities for service learning through mentoring, leadership, and service.Log student employee volunteer hours through Community Involvement Center’s tracking system located at the three community centers. Student employees will be required to produce reflection projects and/or semester-end reports of their experiences and learning. This will use the Civic Engagement rubric. Jan 10 - After establishing the community partnerships and scheduling six events at the three different organizations, I found that despite the enthusiasm and willingness, there was lack luster participation. Out of the six events and 40 lab aides, we got only three participants in two events. One of the major problems found was that it was hard for lab aides to participate at off-campus activities and around their class schedules.Recognizing this problem, I have decided for this year to engage lab aides in the community by organizing events on campus and expand ways of participation.
EngagementCreate a repository for Student Affairs Student Employee Manuals and Handbooks in one central location and use it for employee training.Create a Wikipedia site to be used solely for the publication of Student Employee Manuals and Handbooks. The Wiki will begin with Student Affairs Technology Student Worker information and eventually be offered to the division.N/AStudent Employees will be able to locate information regarding their job in a timely manner in order to gain skills in self-management and self-sufficiency. Students will use this Wiki in a addition to hands on training in order to assist them in job advancement.Jan 10 - The Wiki is up and running it test mode. Information for the open student labs and student technology assistants are entered. Continued refinements are being made. Wiki is planned to be moved to production by the end of the semester.The Student Affairs Technology Wiki has proved itself useful for departmental sharing of information. The SAT design team is currently working to enhance the user interface since the move to the data center. SAT plans on creating more content that would further broaden the user base.
EngagementRedesign and create new Student Affairs websites based around audience interaction, quality design to target specified audience, accessibility & usability.SAT Web Designer will redesign SA websites based on need through red flag issues and Google Analytics reports.Student employees will learn to make major updates to websites and train staff to make basic content updates through Site Manager.All websites in the CMS have Google Analytic code added to allow us to watch the stats on each site. We will run reports to see if redesigns have increased new traffic and increased return traffic. This will enable us to know that we are adding quality and timely content that gives the target audience a reason to return.Dec 15 2011 So far, I have redesigned the Student Affairs Division website, Shepherd Union website and the Tutoring website. I have created the front-end design, development and architecture for CatConnections, Outreach and Get Involved (CatConnections & Outreach backend) websites. All sites meet section 508 accessibility standards (as much as we can with dynamic sites) and pre-determined website conversion goals. I am in the process of redesigning Student Involvement, which will be broken into 3 sites (SIL, Diversity, & Leadership). I am also diving into all Student Affairs sites in Site Manager and cleaning out extra code, fixing red-flag usability and accessibility issues, making websites look modern and clean (not as extensive as a redesign – just quick fixes), and taking down un-maintained websites. I will put together a more cohesive redesign plan once I have made it through cleaning out all SA websites. I have completed redesign of 7 websites and will hopefully be launching the new SIL, Leadership and Diversity websites soon (waiting on content). I have launched 5 new websites. I have cleaned up 42 websites so far to fix any red flag accessibility/usability issues, fix broken links, remove bad code, drop the DPI in photos, format content for the web, add graphical elements and clean up who has access to the site in Site Manager. I have 6 more Student Affairs websites in Site manager to go and I will have “touched” all Student Affairs websites (in Site Manager). I have un-published 18 websites that were old, served no purpose, combined with another site, or were not being maintained (2 more in process). I broke up EAO websites for better organization and better URLs for marketing. I created an estimated timeline for redesigns for the next 5 years.
NAEnsure high level of operational performance and availability of SAWEB applications.Research server monitoring tools. Implement and utilize server, application and networking monitoring tool(s)N/AMonitoring tools would enable system administrators to pinpoint potential resource failures and alerts of when failures occur, allowing them to react before being notified by the user. Successful implementation and reporting of these tools will enable us to be proactive to service needs. A benchmark for tracking server downtime will be established.Jan 10- The Systems team installed and tested three different RRD tools for server monitoring; Xymon, Cacti and Nagios. Cacti was found to be the best fit for SAT purposes based on usability, server connectivity, logging, notifications, and reporting features.Cacti has provided a fast poller, advanced graph templating, multiple data acquisition methods, and user management features. Cacti is currently being used and evaluated by University IT. For the Student Affairs Technology server monitoring purposes, we will continue to use Cacti.
OpportunityProvide computer and web technologies that are accessible to students with disabilities who require assistive devices.1. Work with Services for Students with Disabilities to attain the necessary hardware and software to outfit at least one accessible computer in every SAT lab. We will advertise the accessible computer on the computer labs website (when redesigned), via WSU social media outlets, through signs in the labs and with SSD. 2. Create procedures for assessing Student Affairs websites following Section 508 Accessibility laws. Process will include both an electronic report before and after redesign, and an SSD student(s) assessment of the website after website has been updated to address report issues. N/A1. LabStats software will track use of computer and specific programs. 2. Final electronic report and SSD student(s) review of updated website. Dec 15 2011 1.) I worked with Don Guthrie to create a list of assistive devices that we could add into the labs. I sent the list to Carey and he purchased/downloaded all assistive hardware/software on the list. 2.) I have 2 reports that I run on SA websites. Both check the site for W3C priority 1, 2 and 3 errors. Section 508 laws are essentially W3C priority 1 and 2. The WAVE report shows a visual of the webpage and what errors exist where (to show people that would not understand the more detailed EvalAccess report). The EvalAccess report gives me more detail on the issues and what priority they are. I have been running the reports before and after redesigns to show progress with accessibility. I do not yet have any students to run through websites to check for usability issues. I need to work this out with SSD. This will most likely require funding to pay students with visual disabilities to do this. I am continuing my process of testing website redesigns with the WAVE and EvalAccess reports as discussed in the Results. All redesigns and new sites go through these accessibility tests and then go to SSD. SSD has had students with visual impairments that use screen readers (this would be the assistive device most associated with accessible websites because it is fully dependant on quality code) start looking through the list of websites I sent them. They are checking to make sure that even though the site passes accessibility tests, that it really is a functional website for them. I have not had any complaints so far (other than the repeat of the word “Student Affairs” – which is just an annoyance when a website is reading you all of the text on a page).
NAEducate the Division on new and useful technology to enhance services.1. Use our Facebook account to keep staff updated on new technologies that may be beneficial to them and basic tech tips that will help them with everyday tech issues. 2. Put together an online class in canvas that staff have to complete before attaining access to the Site Manager. 3. Keep Instructions page on new SAT website up-to-date as a resource for staff. N/A1. We will randomly appear in SA staff offices with a trivia question based off of a Facebook post. If the staff member gets the question right, they will get a prize of some kind. 2. SAT Web designer will randomly check sites that are updated by staff to make sure that they are adhering to what they have learned in their training. If they seem to be struggling, or request it, Dani will set up a one-on-one training with the staff member to make sure they feel comfortable with updating their own website. 3. Should see a decrease in requests for help on subjects covered in instructions.Dec 15 2011 1.) Our Facebook TechTrivia will launch in January. SAT will be offering a division meeting Jan 16th to announce the "Tech Trivia" for staff. SAT will also be giving a presentation and hands-on training for Facebook. Jon McBride from UC will be collaborating with SAT to offer training during the event as well. 2.) The canvas class is set up, but I am weary about following through with it. Staff seem to really enjoy the one-on-one training because we are able to tailor it to their needs. I have put together a packet for staff that focuses on their particular website and how to update it. They are given that packet when we do one-on-one training (Cristy does most of these now). My concern with sending them to a class is that the technology may seem more scary and unattainable when they have to discover it alone. I do not want to inadvertently steer staff away from using Site Manager. The one-on-one’s also allow Cristy and I to interact with staff in a way that they will feel more comfortable contacting us with questions down the road. I think the extra time they take are worth the end result. 3.) I have spent a lot of time building up the CMS instructions page on the SAT website. The directions there include a step-by-step process with visuals of how to do anything that staff may need to do on their website. This includes adding a Flickr gallery to your site, editing a page, and logo/photo resources. The packet given to staff when we do one-on-one training points them back to this resource for future use.1. TechTrivia has 83 “likes” on Facebook. Every month (with the help of SAT) I create a calendar of posts that fall in 6 technology categories: eWeber Portal Apps, Social Media, Security, Tips & Common Issues, Web Content, Computer Hardware, Mobile Devices & Software and Wildcard (Upcoming WSU events and random WSU Trivia). The majority of our “likes” are female age 25-34. In just the last month we have had 159 people view our Facebook timeline, 11 looked at our photos, 9 people liked one of our posts, and 4 people have posted a comment on our wall. 2. I firmly believe we should continue with and focus on one-on-one training over creating a Canvas course. I have created training packets with basic information and links to the Site Manager tutorials on the SAT website that I created as a resource. Staff seem very excited to have all of these resources available to them. I have been training staff as they request Site Manager access and after their website clean-up (or have at least send them the training packet that outlines the standards they should be following now that the website is cleaned up). I have also been pushing for staff to send me updates over doing anything but simple ones themselves. This option is a relief to many that are too busy to make updates and has increased the updated content on Student Affairs websites. I do not yet have a process for going back through sites to make sure they are being updated according to standards after we have trained that department. There are certain websites I frequently check (from past experience) and I do make any fixes I notice and contact staff immediately with another copy of the training packet and a reiteration of the standard if I do happen upon an issue. 3. The Site Manager instructions I created on the SAT website get 10 unique views a month on average. This is not amazing, but it tells me that they are being used. I do find that the students hired by departments to update the websites do used this resource more than general staff. The resources I have provided for staff education (training, Site Manager tutorials and TechTrivia) have not led to a noticeable decrease in requests for help covered by these subjects. Often staff get flustered or frightened and call me right away. Because I have been making myself available for every-day updates and often even seeking out updates, I have been more inundated with update request (but less questions on how to do it because they just give it to me).