| Goal | Means of Achieving | Outcome | Methods of Assessment | Results | Result Use |
| Disseminate monthly headcount reports to departments. Distribute cohort information each semester. Disseminate department specific survey summaries (from university-wide surveys) as applicable. | Create new headcount template. Regularly update cohort information. Breakdown overall summary information into department specific information. | N/A | Reports created and disseminated. | Headcount template has been created with the timely dissemination of reports (minus November 2009). Cohort reports will be distributed at the end of the year. | In the future, cohort reports will be distributed once per semester. |
| Create assessment page for each department. | Create template for department webpages. Meet with Chip to force pages to department sites. Meet with DPH to share webpage features and expectations. | N/A | Department level webpages created and updated regularly. | 6-column models for each department can now be publicly viewed from the Student Affairs Assessment webpage; however, department level webpages have not yet been created. This will probably be looked at more during the summer. | Checking to see if this is feasible and/or necessary. |
| Develop department level learning outcomes. | Meet with each department to draft outcomes. Continually refer to these in planning conversations with directors and coordinators. | N/A | Department level outcomes drafted and posted to website. | January 12: Department level outcomes have been developed for Counseling Center, Nontraditional Student Center, and have been worked on for MSC. Due to the nature of this year being a "catch-up" year for everyone in regards to assessment in Student Affairs, this goal will have results at a rate slower than originally anticipated. | May 24: Continue working with departments in the coming years on developing departmental level outcomes; however, for now, focus on the use of division learning outcomes first. |
| Complete draft of website outline and timeline, which would move annual reports, accreditation information, and program review online. | Create website outline. Work with SAT department to complete timeline. | N/A | Website outline created. Draft of website will be in progress. | Accomplishments and the annual report have been integrated with the 6 column model. | Accreditation documents will be integrated in the future along with the ability to upload documents. This goal will be carried into next year. |
| Implement and refine program review processes for the first five departments. | Schedule kickoff meetings for each department. Meet with departments to setup self-study meetings and site visit. Post summaries of program review to departmental websites. Refine process based on reviewer and department level feedback. | N/A | PRs scheduled. Summaries posted to assessment and department websites. | Student Affairs Technology and the Testing Centers have completed program review. Women's Center and Career Services' reviews have been scheduled. | Tutoring/Testing reviews have been rescheduled for spring 2011. All other reviews are on target. |
| Increase staff awareness of disability issues and accommodation process throughout Student Affairs. | Provide training opportunities to various departments across the division of Student Services. | Professional and hourly staff will have increased awareness of student rights and responsibilities related to disability issues and accommodations. | Training evaluations; follow-up surveys. | In process; First training in conjunction with Davis Campus employees. | Ongoing |
| Increase student comfort and awareness of their individual accommodation needs and improve their ability to advocate for themselves. | Continue to emphasize procedures and student responsibility during intake process and individual follow-up. | Students will learn personal responsibility and be in a better position to advocate for themselves and their individual needs. | Develop and deploy evaluation instrument to determine baseline levels of competency; evaluate student progress once per year. | Pending | Enter Use of Result |
| Identify problem areas in the accommodation process and create or adjust internal procedures and policy accordingly. | Review past survey results and develop and appropriate response to any areas of concern. Work with other agencies and departments to identify and address these areas. | Students will learn personal responsibility and be in a better position to advocate for themselves and their individual needs. | Meet with other departments/agencies for feedback; Student Voice survey | Meetings with Testing Center personnel and Vocational Rehabilitation identified potential areas where we can improve the accommodation process and other procedures. | Developed new documentation guidelines incorporating "documentation release waiver" language; Adopted specific policies to coincide with testing center rules regarding cheating and other concerns; Updated website (still in progress); Increased our availability to accommodate tests where testing centers are not equipped to do so. |
| Adopt regular assessment training meetings facilitated by the assessment committee. | Meet with assessment committee to develop assessment professional development workshops. Work with assessment committee to refine skills. Incorporate assessment pyramid into new employee training. Gather feedback from Division on the effectiveness of training. | Staff members will increase knowledge and understanding of assessment and the processes associated with assessment. | Trainings developed. Feedback from Division (survey) and assessment committee (focus group) on the effectiveness of trainings. Individual feedback from staff members regarding assessment trainings. | A document has been completed detailing assessment trainings, focus groups have been held with DPH, trainings will be held periodically with groups that have like interests. | DPH liked having focus groups to discuss assessment, so we will hold these on an annual basis. More focus will be place on departments' used of results in the coming years. |
| Implement student employee project and assess effectiveness of the project. | Distribute pre and post tests to student employees. Load employee evaluation onto StudentVoice. Work with pilot departments to refine process throughout the year. | N/A | Analyze pre and post tests, case studies, and supervisor evaluations to determine the effectivness of the student employee program. | One year of trainings have been held with 2010-11 currently being scheduled, and results are currently being analyzed. | We will continue the student employee for 2010-11 as we continue to make refinements and assess its effectiveness. |