| Goal | Means of Achieving | Outcome | Methods of Assessment | Results | Result Use |
| Disseminate monthly headcount reports to departments. Distribute cohort information each semester. Disseminate department specific survey summaries (from university-wide surveys) as applicable. | Create new headcount template. Regularly update cohort information. Breakdown overall summary information into department specific information. | N/A | Reports created and disseminated. | Headcount template has been created with the timely dissemination of reports (minus November 2009). Cohort reports will be distributed at the end of the year. | In the future, cohort reports will be distributed once per semester. |
| Create assessment page for each department. | Create template for department webpages. Meet with Chip to force pages to department sites. Meet with DPH to share webpage features and expectations. | N/A | Department level webpages created and updated regularly. | 6-column models for each department can now be publicly viewed from the Student Affairs Assessment webpage; however, department level webpages have not yet been created. This will probably be looked at more during the summer. | Checking to see if this is feasible and/or necessary. |
| Enter a goal | Enter means of achieving goal | Enter Student Learning Outcome | Enter Methods of Assessment | Enter Results | Enter Use of Result |
| Develop department level learning outcomes. | Meet with each department to draft outcomes. Continually refer to these in planning conversations with directors and coordinators. | N/A | Department level outcomes drafted and posted to website. | January 12: Department level outcomes have been developed for Counseling Center, Nontraditional Student Center, and have been worked on for MSC. Due to the nature of this year being a "catch-up" year for everyone in regards to assessment in Student Affairs, this goal will have results at a rate slower than originally anticipated. | May 24: Continue working with departments in the coming years on developing departmental level outcomes; however, for now, focus on the use of division learning outcomes first. |
| Assist students in developing psychological self-care skills which will enhance their well-being and academic functioning | Add link to podcast(s) of relaxation/meditation exercises on CPSC website. | Students will demonstrate successful use of relaxation and meditation technique(s). | A brief pre- and post-exercise self-report questionnaire will measure students' perceived levels of relaxation, understanding of relaxation/meditation techniques, and confidence with relaxation/meditation techniques. Average self-ratings will increase by 2 scale points on each item. | 12/21/09: Relaxation/meditation podcast has been posted on CPSC website, and counselors have referred numerous clients to utilize it. Expanded learning module has also been developed. Pre-post test protocol is currently being developed based on module.
5/21/10: Relaxation/meditation website was viewed 354 times during AY 09-10. Uncertain number of podcast users. Pre- and post-exercise self-report questionnaire has been developed by CPSC but is not yet posted on website by IT staff. | Given number of website hits, further development of Relaxation/meditation webpage and incorporated podcasts is justified. CPSC staff will continue to work with IT staff to post pre- and post-exercise self-assessments, and also to track utilization of podcasts. |
| Revise CPSC mission statement | Form committee at fall retreat; committee composes draft; consultation and editing by full staff | N/A | Draft submitted to full staff by mid-October. Final document approved by mid-December. | 12/21/09: New CPSC mission statement is complete: "The mission of the Counseling and Psychological Services Center is to enhance the psychological growth and development of the diverse Weber State University community. We support the academic experience by providing brief mental health counseling, outreach, and consultation services that help individuals to identify barriers, improve coping, and achieve personal goals."
| New CPSC mission statement is utilized in all formal documentation. |
| Complete draft of website outline and timeline, which would move annual reports, accreditation information, and program review online. | Create website outline. Work with SAT department to complete timeline. | N/A | Website outline created. Draft of website will be in progress. | Accomplishments and the annual report have been integrated with the 6 column model. | Accreditation documents will be integrated in the future along with the ability to upload documents. This goal will be carried into next year. |
| Implement and refine program review processes for the first five departments. | Schedule kickoff meetings for each department. Meet with departments to setup self-study meetings and site visit. Post summaries of program review to departmental websites. Refine process based on reviewer and department level feedback. | N/A | PRs scheduled. Summaries posted to assessment and department websites. | Student Affairs Technology and the Testing Centers have completed program review. Women's Center and Career Services' reviews have been scheduled. | Tutoring/Testing reviews have been rescheduled for spring 2011. All other reviews are on target. |
| Complete final version of CPSC Policies & Procedures Manual. | Complete collaborative content review/editing at fall staff retreat; Office Specialist and Director review/edit formatting and appendices in bi-weekly meetings through Dec 2009 | N/A | Anticipated completion date: December 2009. | 12/21/09: Content review and editing is complete. Currently pursuing additional consultation regarding formatting details. | PPM content review, editing, and formatting is complete. Information contained in PPM will provide foundation for accreditation by the International Association of Counseling Services (IACS). Application has been recived and writing will begin on self-study document during Summer 2010. |
| Enter a goal | Enter means of achieving goal | Enter Student Learning Outcome | Enter Methods of Assessment | Enter Results | Enter Use of Result |
| Increase student awareness and us of pharmacy services. | 1)distribute “Care Packages” to university housing students at check in time.
2)develop pharmacy brochure for distribution
3)enhance information/quality of Pharmacy web site page
4)promotional/media blitz during first two weeks of semester
(Signpost, WSU radio station, “coupon” promotional-add in paper/print on web to bring in)
| Student will become more aware of services available through student pharmacy thereby increasing utilization of the pharmacy | *increase number of prescriptions/month (increase determined by comparison to prior years data)
*establish baseline number of identifiable, individual students using pharmacy.
*establish base line data for pharmacy awareness/use through a Student Voice Survey
(develop survey with help of Student Affairs Assessment Coordinator
| 1)700 "care packages (included health center, pharmacy brochures, first aid supplies and flu prevention information/products) prepared, distributed to university housing students by 8/21/09 for first mandatory housing meeting.
2)Pharmacy brochure developed and printed by 8/19/09 and included in housing "care packages".
3) web information/look updated/modified to reflect pharmacy OTC products by 8/24/09
4) promotional media "blitz" not accomplished as of 12/15/09. Worked with health promotion marketing students to develop marketing plan.
As of December 2009:
-over a five month period,
*the numbers of prescriptions filled increased by 50%
*45% of prescriptions filled were for uniquely identifiable students
-the survey for the pharmacy to establish baseline awareness is still in process.
From January to May 2010:
*numbers of prescriptions filled increased 3% compared to prior year
*75% of prescriptions were filled for uniquely identifiable students
*unsuccessful in completing and administering pharmacy survey
| Plans for next academic year include:
*continuing to monitor prescription numbers
*developing a marketing strategy for the pharmacy
*administering a survey for baseline informaiton and satisfaction of students |
| Adopt regular assessment training meetings facilitated by the assessment committee. | Meet with assessment committee to develop assessment professional development workshops. Work with assessment committee to refine skills. Incorporate assessment pyramid into new employee training. Gather feedback from Division on the effectiveness of training. | Staff members will increase knowledge and understanding of assessment and the processes associated with assessment. | Trainings developed. Feedback from Division (survey) and assessment committee (focus group) on the effectiveness of trainings. Individual feedback from staff members regarding assessment trainings. | A document has been completed detailing assessment trainings, focus groups have been held with DPH, trainings will be held periodically with groups that have like interests. | DPH liked having focus groups to discuss assessment, so we will hold these on an annual basis. More focus will be place on departments' used of results in the coming years. |
| Implement student employee project and assess effectiveness of the project. | Distribute pre and post tests to student employees. Load employee evaluation onto StudentVoice. Work with pilot departments to refine process throughout the year. | N/A | Analyze pre and post tests, case studies, and supervisor evaluations to determine the effectivness of the student employee program. | One year of trainings have been held with 2010-11 currently being scheduled, and results are currently being analyzed. | We will continue the student employee for 2010-11 as we continue to make refinements and assess its effectiveness. |
| Enhance outreach to first-year students | Deliver "Introduction to CPSC" outreach presentations in at least 50% of AY 09-10 FYE classes. | Through participation in an "Intro to CPSC" outreach presentation, first-year students will demonstrate knowledge of basic information regarding CPSC services, including cost, office location, and session limits. They will also feel comfortable seeking services and/or referring a friend for services. Knowledge and comfort will be evidenced by scores on outreach evaluation form and by percentage of presentation attendees who subsequently make an intake appointment. | Outreach evaluation form will be distributed following each presentation. Students will average 90% correct on multiple-choice questions. In addition, 90% of respondents will indicate that they "somewhat agree" or "strongly agree" with items related to comfort with referrals to CPSC. Number of first-year students seeking CPSC services will increase over previous years. Percentage of presentation attendees who subsequently make intake appointments will be greater than overall percentage of student body seeking services. | 12/21/09: 55% (6/11) of all fall semester FYE classes, plus 3 additional non-FYE classes, received an "Intro to CPSC" outreach presentation, for a total of 177 students. Respondents averaged 90% or better on items related to confidentiality, reasons students seek counseling, session limits, cost, and intake scheduling. They averaged 89% on the item related to office location. 77% endorsed comfort with self-referral and 75% endorsed comfort with referral of a friend. 3.6% of those students who reported their W# on the outreach evaluation form subsequently made an intake appointment at CPSC. This percentage slightly exceeds the percentage of students in the overall WSU population who seek services (3%).
5/21/10: 60% (3/5) of spring semester FYE classes, plus 3 additional non-FYE classes, received an "Intro to CPSC" outreach presentation, for a total of 76 additional students. Overall AY 09-10 results for 253 total students (78% freshmen) were as follows: Respondents averaged 90% or better on all items of interest. 78% endorsed comfort with self-referral and 79% endorsed comfort with referral of a friend. | "Intro to CPSC" presentations will be offered to all spring FYE instructors. Additional emphasis will be placed on clarifying office location. A new slide will be added and associated discussion will be facilitated re: stigmas and hesitancies related to counseling, with the goal of generating greater comfort.
5/21/10: Scores for the complete AY 09-10 sample exceeded those of the Fall 09 sample, indicating that enhancements in the presentation may have had a positive effect on student learning. Knowledge of CPSC office location increased from 89% to 91%, comfort with self-referral increased from 77% to 78%, and comfort with referral of a friend increased from 75% to 79%. We will continue to use the enhanced presentation. |
| Increase student understanding of privacy issues related to disclosure of personal medical information. | Students will receive instruction regarding release of their medical information, have opportunity to ask questions, and sign a consent form either allowing or disallowing the disclosure of requested information. | Students will understand their options to release their medical information | Students with requests for release of medical information will have a signed Authorization to Release Patient-Identifiable Information form indicating understanding and release in their chart. (see above mentioned forms) | Since implementation, all students who have requested release of medical records have signed the Authorization to Release Patient-Identifiable Information form.
*Since numbers of students signing form have not been collected, new log to track number of students signing form will be implemented
From January to May 2010, through the use of a "Release of Information" tracking form, data shows there have been 52 students sign this form indicating that they understand what a release of their information means. | Efforts will continue in an attempt to educate students regarding their rights to manage their personally identifiable medical information. |
| Educational Goal: Enhance students ability to obtain, process and understand basic health information in order to make informed decisions. | Students presenting with a flu like illness will:
1) receive targeted health care information to include completing a cold v/s flu questionnaire
2)elect or decline an influenza A test
| Students will be able to make choices relating to diagnostic flu testing based on an understanding of their symptoms and the suggested test.
| *Compare results of flu testing with questionnaire results. *Compile and analyze questionnaire results with positive flu test results.
*Determine if involving student in decision for diagnostic testing enhances utilization of flu testing.
| The questionnaire was not a useful tool to predict a positive or negative flu test. 30 tests were performed (from 9/9/09 thru 1/10/2010). URI/flu scores were almost identical (3.30/7.40 for negative flu tests and 3.78/7.21 for positives).
| Neither the student nor medical provider can rely solely on the results of the URI vs. Flu Questionnaire to predict the results of a quick flu test, at the present time, with the currently available tests. |
| Promote/maintain a source of timely, accurate, health information for WSU students. | 1)revisit current web page information for accuracy and make updates
2)set appropriate update schedules for time sensitive information
3)insure accuracy of current site links; provide links to other Division web pages as appropriate
4)utilize acceptable method of quickly presenting information to audience
| Students will utilize Student Health Services monthly health topic, observances, patient education, seasonal awareness web sites as resources for current health information
| 1) Web pages will monitor “hits” to each web page site for the academic year .
2. An increase in site “hits” over the previous year will indicate increased site usage by students.
| As of 12-09, the web pages have been reviewed for information, accuracy, and setting appropriate schedules for updates.
Web page "hits" have been monitored and compared to previous year.
Results for the six month period (July-December) for 2008-09 and 2009-10 demonstrate the following:
2008-2009...........total "hits" = 4283
2009-2010...........total "hits" = 5136
This data indicates an increase of 17% for this year (2009-2010) compared to the prior year (2008-2009).
Results of "web hits" for January to May 2010:
*2008-2009..........total hits = 7608
*2009-2010..........total hits = 8068
The above indicates an increase of 12% for this time period.
Web pages were further reviewed and converted to the new university format. | This information is helpful in determining types of information students are seeking as well as identifying times of the academic year where an increase in "promotion/publicity" may assist in keeping usage higher. |
| Initiate a system (EMR) for more efficient management of medical records and access to program development data.
| 1)complete RFP process through contract signing
2)establish implementation plan for EMR
3)set webinar training dates for staff
4)arrange for and complete on-site implementation training
| (Staff Learning Outcome)
Clinic staff will develop an understanding of the elements of the EMR and become proficient in using at least one element of the EMR system | Staff will be able to name elements of the EMR, and demonstrate use of at least one element of system by end of Spring Semester 2010 through completion of survey.
| As of 12/15/09 the EMR contract is in final stages and awaiting signatures. Planning phase is being formulated.
An EMR system was selected in January 2010. Implementation planning began and a "go-live" date of May 10, 2010 was set. Arrangements were made for trainers to be on site from the company for one week. Staff are continuing to learn and adjust to the system.
A survey was developed to assess staff comfort/understanding of the system. There were training "webinars" available prior to "go-live" training
(pre-trainig)
*20% moderately comfortable
*40% slightly comfortable
*40% not at all comfortable
(after training)
*20% very comfortable
*80% moderately comfortable
| The EMR will continue to require training and practice for staff. Staff will continue to meet and discuss issues that arise through use of system.
A follow-up survey will be given to staff to determine their "comfort" status and understanding as they continue to use the system. |