Outcome Assessment Process for Student Life
(Campus Recreation)
2000-2001

1.  Review, modify or create department missions which are supported of the university mission. Develop goals and objectives reflective of department mission.

        Identify department outcomes.
        Determine specific program outcomes for each area
        Determine the level of satisfaction for services provided in each area or department

2.  Select the appropriate instrument to measure the department’s learning outcomes for a specific program or service.

        Direct measurement may include:

                written tests
                oral tests
                skill tests
                special projects/contests
                appraisals

        Indirect measurements may include:

                exit interviews of student staff
                participant observations
                focus groups
                satisfaction surveys
                performance reviews
                comment cards
                institutional data

3.  Develop a plan for gathering data with appropriate time-line:

        Collect the data and analyze results of the student learning outcomes
        Report the data
        Make program/service changes reflective of the outcomes

Department of Campus Recreation:

Student Employees (Input)

Currently approximately 100 students are employed in a variety of Campus Recreation positions which provide a specific service to recreational participants or to the academic classes in the Health and Physical Education Complex. Specific programs are staffed by our students which provide them with lifetime skills.

Program or Service (Environment)

Aerobics
Aquatics
Customer Service Center
Fitness
Intramurals
Sport Clubs
Wilderness Recreation Center

Outcome

All Campus Recreation student employees will be provided with CPR Training and Emergency 1^st Aid Training with the expectation of all staff being certified by the American Red Cross.

Measurement

Following the training, a written test will be taken which is passed at the 80% level. After the written exam each staff member is given a skill test to determine his/her response to an medical emergency situation in which CPR is administered.

Aquatics:

Student, Faculty/Staff, Community Swimmers (Input)

Lap Swimmers (Environment)

Program (Outcome)

Introduce a new program entitled "Swim to Hawaii" by the end of Fall Semester 2000, in which patrons of the pool will be able to keep track of miles swam throughout the year. When total miles reached totals at least 3000, provide a special activity in which swimmers who have swum the farthest are honored.

Measurement

Individuals will post their mileage on a map that has been created in the pool area. Tracking of the laps will be calculated by total laps swum (35 laps = 1 mile) and will be posted on an individual lap chart.

Aerobics:

Student, Faculty/Staff, Community Participant (Input)

Drop-In Aerobics (Environment)

Program (Outcome)

Volunteers will be asked to participate in fitness test to determine their individual level of aerobic fitness. This test will be based upon heart rate corresponding to age. This is a "normed" test.

Measurement

The test will be administered during our fall "Fit Tastic" Extravaganza on November 4, 2000. A second test will be given at the end of Spring Semester to determine the level of individual improvement in cardiovascular exercise.

Customer Service Center:

Students, Faculty/Staff, Community Participants (Input)

Customer Service Center (Environment)

Service (Outcome)

Quality customer service is paramount to creating an inviting environment for all facility users. As front line staff members interact with the university and campus community participants, the customer service center will provide excellent customer service.

Measurement

The Customer Service Center will participate with the Campus Recreation Department’s Customer Satisfaction Instrument which will be done during the Spring Semester 2001. Questions will address client’s level of satisfaction. Measurement is based on a comparison between customers perceptions of actual service performance and their expectations for service performance.

Fitness:

Students (Input)

Strength Training Area (Environment)

Program (Outcome)

One hundred (100) students from the Department of Campus Recreation staff and from the First Year Experience (FYE) will volunteer to participate in a pilot test to determine their personal wellness. A follow up test will be done to determine improvement in wellness components.

Measurement

A health risk appraisal instrument will be administered through an academic class in the HPHP department during the early Spring semester to 100 student volunteers.

Intramural Sports:

Students, Faculty/Staff (Input)

Intramural (Environment)

Program (Outcome)

Individuals who participate in the intramural sports program have a higher GPA than students who do not participate.

Measurement

Intramural sports participant will be assessed on their collective GPA against the over-all GPA of the university student.

Sport Clubs:

Students (Input)

Individual Sport Clubs (Environment)

Program (Outcome)

Individuals who participate in the sport club program have a higher GPA than students who do not participate.

Measurement

Sport Club members will be assessed on their collective GPA against the over-all GPA of all university students.

Wilderness Recreation Center:

Students, Faculty/Staff, Community (Input)

WRC (Environment)

Program (Outcome)

Develop and implement outcome based employee training and evaluation programs.

Measurement

Implement a comprehensive employee manual that includes job duties, expectations, equipment specific training, emergency procedures, and the Campus Recreation Employee Guide. Manual completed by 12/1 /00.

Develop a standardized pay scale based upon skill competencies, which utilizes a skill verification system. Measurable via implementation of the new program on 12/31/00.

Develop and implement a semester evaluation process for all student employees to include a written evaluation. Measurable via completion and filing the first set of evaluations by 12/15/00